Amazon Named India’s Most Trusted Online Shopping Brand: TRA

World’s largest e-retailer Amazon is India’s most trusted online shopping brand followed by home-grown Snapdeal and Flipkart, a survey said.

Other firms to figure in the top 10 trusted online shopping brands are eBay, Myntra, Yepme, Jabong,Naaptol, Shopclues, and Askmebazaar.

The survey was conducted among 2,500 respondents – aged 21 to 50 years – across 16 cities and its findings have been compiled in The Brand Trust Report, India Study 2016. The report is issued annually by TRA (formerly Trust Research Advisory).

“Amazon is India’s most trusted online shopping brand with 36 percent of the trust pie. Together, these three brands make up for 76 percent of online shopping trust pie,” TRA Chief Executive Officer N Chandramouli told reporters in New Delhi on Friday

Overall, South Korean smartphone maker Samsung Mobiles has emerged as the most trusted brand in the country followed by Sony and LG, while Tata Group is the only Indian corporate to figure in the top five.

As per the study, the top five most trusted brands are Samsung Mobiles, Sony, LG, Nokia and Tata. The top 20 most trusted brands which have improved their ranking over last year include Samsung Mobiles, Sony, Nokia, Honda, ICICI Bank, Maruti Suzuki, HDFC Bank, Airtel, Hero MotoCorp, Dove, Lux, Samsung, Pepsi, and Puma.

Top 20 trusted brands which slipped in rankings are LG, Tata, Bajaj, and Apple.

In the diversified FMCG space, Cavinkare has emerged as the most trusted brand, followed by Nirma, while Patanjali claimed the fourth position.

Maggi leads the FMCG food category, gaining 42 ranks from 2015 to occupy the 65th position in the overall trust rank list.